Return and Refund Policy
iSparehub Refund, Replacement & COD Policy
At iSparehub.com, we are committed to providing high-quality mobile spare parts and accessories while ensuring complete customer satisfaction. Please read our Refund, Replacement, and COD Policy carefully to understand our procedures and your rights.
1. Replacement Policy
We take every precaution to deliver the correct products. However, in rare cases of delivery errors or products damaged during transit, the following policy applies:
Wrong Item Delivered
If you receive an incorrect product, please raise a replacement request within 3 days of the delivery date.
Contact Us:
Website: www.iSparehub.com
Support: +91-9582873304
Please provide:
Your Order ID
Clear photos of the product received
A complete unboxing video (mandatory)
Replacement Process
Our support team will review your request within 48 working hours.
If approved, we will arrange a reverse pickup through our courier partner.
If reverse pickup is unavailable in your area, we will guide you through an alternate return process.
Once the returned product is received and verified, we will dispatch the correct product (subject to stock availability).
If the replacement product is unavailable, we will issue Store Credit or process a Refund, as applicable.
Item Damaged During Transit
If your order arrives damaged, please report it within 3 days of delivery.
Share:
Order ID
Clear photographs of the damaged product
Complete unboxing video (mandatory)
The replacement process will follow the same procedure as outlined above.
2. Important Conditions for Returns & Replacements
Return or replacement requests will not be accepted if:
The product has been used, installed, altered, or tampered with.
Original packaging, labels, accessories, or protective materials are missing.
The request is submitted more than 3 days after delivery.
A complete unboxing video is not provided. Requests without an unboxing video may be rejected.
3. Refund Policy
Eligible Refund Cases
Refunds are available when:
The product received is defective, damaged, or incorrect.
The product received is significantly different from the description displayed on our website.
Conditions:
Products must be unused.
Products must be returned in their original packaging.
Refund requests must be submitted within 7 days of delivery.
Non-Refundable Situations
Refunds will not be provided for:
Change of mind after the order has been dispatched.
Damage caused by improper handling or installation by the customer.
Used, installed, or tampered products.
Price comparisons with other sellers.
Orders placed by mistake or products no longer required.
4. Refund Process
To request a refund:
Contact our support team within 7 days of delivery.
Provide:
Order ID
Reason for return
Clear photos and videos (including the mandatory unboxing video)
Our team will review your request and respond within 2 business days.
Approved Refunds
For Prepaid Orders:
Refunds will be credited to the original payment method (UPI, Debit/Credit Card, Net Banking, Wallet, etc.) within 7–10 business days after approval.
For Self-Returns:
If you return the product through India Post or Registered Post, the approved refund will be issued within 7 days after the returned item is received and verified. The refund may be provided as a Discount Code, Reward Points, or Store Credit, valid for 6 months.
5. Return Shipping
If the return is due to our error (wrong product or transit damage), we will arrange reverse pickup or reimburse the reasonable return shipping charges.
In all other cases, return shipping costs must be borne by the customer.
6. Cash on Delivery (COD) Refund Policy
Direct cash refunds are not applicable for COD orders.
If a COD order is approved for return due to a defective, damaged, or incorrect product, iSparehub will issue Store Credit that can be used for future purchases on www.iSparehub.com.
Store Credit Terms
Valid for 6 months from the date of issue.
Can be redeemed during checkout on future orders.
How to Claim Store Credit
Contact our support team within 48 hours of delivery.
Provide:
Order ID
Product photographs
Complete unboxing video (mandatory)
After approval, Store Credit will be issued within 3–5 working days.
Refunds for Prepaid Orders
Prepaid orders are refunded to the original payment method according to the standard refund timeline.
7. Late or Missing Refunds
If you have not received your refund:
Check your bank account or payment method again.
Contact your bank or payment provider, as processing times may vary.
If you still need assistance, please contact our support team.
Contact Us
For any refund, replacement, return, or order-related queries, please contact us:
Website: www.iSparehub.com
Customer Support: +91-9582873304
Thank you for shopping with iSparehub. We appreciate your trust and remain committed to delivering genuine products and excellent customer service.